1. Home
  2. FAQ
rebate99 Help Centre

FAQ rebate99 – All Answers Here

No need to wait for customer support for common questions. We've compiled all the most frequently asked questions by Malaysia members in one place — complete, clear, and easy to understand.

Account Deposit Withdrawal Rebate Games Security
60+
Questions Answered Here
<2 Min
Average Live Chat Response
24/7
Active Customer Support
6 Categories
Available Help Topics
FAQ Categories
Still Have Questions?

The rebate99 support team is available to assist you 24 hours a day, 7 days a week.

Live Chat Now
Account & Registration

Questions About rebate99 Account & Registration

rebate99 registration takes less than 3 minutes. Go to the page Register, enter your preferred username, an active Malaysia phone number, and set a password. You will receive an OTP code via SMS for verification. Once verified, your account is immediately active and you can make your first deposit.

Yes. rebate99 registration is only open to individuals aged 18 and above. This is an absolute requirement with no exceptions. rebate99 conducts periodic age checks and any account found to have been registered by an underage user will be closed immediately.

No. Each individual is only allowed to have one active account at rebate99. Creating multiple accounts to obtain bonuses is a serious violation of rebate99's terms and may result in the closure of all related accounts and forfeiture of any existing balance.

Log in to your rebate99 account and go to the "Profile" or "Account Settings" section. You can update your full name, bank account, and other personal details. Changing your phone number requires OTP verification. For changes related to identity verification (KYC), please contact rebate99 customer support.

KYC is typically required for your first withdrawal or when transactions exceed a certain limit. Required documents:
  • Clear copy of MyKad (front and back)
  • Recent bank statement (not older than 3 months) or utility bill as proof of address
  • Selfie with MyKad (in certain cases)
The KYC review process is typically completed within 1–2 business days.

For a forgotten password, use the "Forgot Password" function on the Login — an OTP code will be sent to your registered phone number. For a forgotten username, contact rebate99 customer support via Live Chat and provide your registered phone number for identity verification.
Deposit & Payments

Questions About Deposit & Payment

rebate99 accepts a wide range of popular payment methods in Malaysia, including DuitNow, FPX (online banking for all major Malaysia banks), Touch 'n Go eWallet, GrabPay, and Boost. All methods are processed through secure and trusted licensed payment channels.

The minimum deposit at rebate99 is just RM30 — among the lowest in the industry, allowing new members to try the platform without committing a large amount. There is no general maximum deposit limit, though you can set your own limits through the Responsible Gaming feature.

Deposits via DuitNow and FPX are typically credited to your rebate99 account within seconds to 5 minutes. Deposits via e-wallets such as Touch 'n Go, GrabPay, and Boost are also processed almost instantly. If your deposit has not been credited after 15 minutes, keep your proof of payment and contact rebate99 customer support.

rebate99 does not charge any processing fees for deposits. The full amount you deposit will be credited to your account. However, your bank or e-wallet provider may impose a separate transaction fee — this is beyond rebate99's control.

A successfully credited rebate99 deposit cannot be cancelled as it is processed instantly. If you have received a bonus on that deposit and wish to withdraw funds, bonus rollover requirements will apply. If the deposit occurred due to a technical error, contact rebate99 support for an investigation.
Fund Withdrawal

Questions About Fund Withdrawal

rebate99 withdrawals are processed within 30 minutes to 4 hours during normal business hours. Withdrawals made at night or on weekends may take slightly longer — typically no more than 6 hours. Withdrawals to Malaysia bank accounts via DuitNow/IBG are among the fastest.

The minimum withdrawal at rebate99 is RM50. The maximum daily withdrawal limit depends on your VIP account level — standard members have a lower limit compared to VIP Gold or Platinum members, who enjoy significantly higher daily withdrawal limits. Check the latest limits in your account settings.

A withdrawal may be delayed for several reasons:
  • Identity verification (KYC) not yet completed
  • Bonus rollover requirement not yet met
  • Bank account details do not match the rebate99 account name
  • Withdrawal request exceeds your account's daily limit
  • Routine security check for large transactions
Contact rebate99 support with your transaction reference for further clarification.

rebate99 does not charge any processing fees for withdrawals. Your bank account will receive the full amount you request to withdraw. Your bank may impose a nominal IBG receiving fee — this is your bank's own charge and not a rebate99 charge.
Rebate & Bonus

Questions About rebate99 Rebate & Bonus

The rebate99 rebate is a cashback based on your total net wagering amount — the total amount you wager regardless of wins or losses. Rebate rates vary by game type and your VIP level. Rebates are calculated daily and automatically credited to your account with no manual claim required.

rebate99 rebates are calculated based on the previous day's wagering activity and automatically credited each following day, usually before 12:00 noon. No claim is required and there are no additional conditions to meet — the rebate goes directly to your account balance, available for wagering or withdrawal.

Rollover requirements vary by bonus type. Generally, deposit bonuses require a rollover of 1x to 3x depending on the current offer. rebate99 daily rebates carry no rollover requirement — they can be used or withdrawn immediately with no additional conditions. Please read the details of each offer in the Promotions section of your account.

Yes. rebate99 daily rebates are credited directly to your main account balance and can be withdrawn to a Malaysia bank account with no additional rollover requirements. This is one of the key advantages of the rebate99 rebate program compared to other platforms that impose rollover conditions on their rebates.
Games & Betting

Questions About Games & Betting

rebate99 offers a comprehensive range of games, including live sports betting (EPL, La Liga, NBA, Badminton and over 500 weekly events), Live Casino with real dealers (Baccarat, Blackjack, Roulette), video slots, poker, and esports betting. All games are accessible from one integrated account.

rebate99 uses a random number generator (RNG) that has undergone independent auditing for all applicable games. rebate99's Live Casino is streamed in real time from licensed studios with real dealers visible to players live — with no room for manipulation. All game results can be reviewed in your account history.

Some rebate99 slots offer a demo mode that can be tried without real money. However, for all live games including Live Casino, Sports Betting, and real-money slots, a deposit is required. The minimum deposit is just RM30 — a small amount to experience the full rebate99 experience.

If your game session is interrupted due to a connection issue or technical disruption, rebate99 keeps a record of every game session. Log in again and check your account balance — the rebate99 system automatically resolves any pending bets based on the actual outcome. If there is a discrepancy, contact support with the time of the incident and game details for an investigation.
Account Security

Questions About rebate99 Account Security

rebate99 uses 256-bit SSL encryption for all communications between your device and rebate99's servers. Member passwords are not stored in plain text — they go through an irreversible cryptographic hashing process. In addition, rebate99 continuously monitors login activity and will trigger OTP verification whenever a login from a new device or location is detected.

Signs that your account may have been accessed without authorisation include: a reduced balance with no action on your part, your last login showing an unrecognised time or location, receiving an OTP SMS without attempting to log in, or changes to your account settings that you did not make. If you suspect any unauthorised activity, change your password immediately and contact rebate99 support.

rebate99 does not sell or share members' personal information with third parties for marketing purposes. Your data is used solely for platform operations, transaction verification, and legal compliance where required. The full policy can be read on the Privacy Policy rebate99, compliant with PDPA 2010.
VIP Program

Questions About the rebate99 VIP Program

rebate99 VIP levels are determined by your cumulative net wagering amount over a set period. The more actively you wager, the faster you advance. Each VIP level — from Bronze to Diamond — offers higher rebate rates, larger daily withdrawal limits, and exclusive benefits unavailable to standard members.

The rebate99 VIP Program uses a periodic review system. Your VIP level is maintained as long as you meet the minimum activity requirements within the designated period. If your activity falls below the set threshold for consecutive periods, your VIP level may be adjusted. Full details on the requirements for each level are available in the VIP section of the rebate99 platform.

rebate99 VIP member benefits include:
  • Higher daily rebate rates compared to standard members
  • Higher daily withdrawal limits
  • Priority withdrawal processing — faster
  • Exclusive bonuses not available to regular members
  • Personal account manager for high-tier VIP members
  • Early access to new games and offers
Visit the page VIP for full details on each tier.
Mobile App

Questions About the rebate99 Mobile App

The official rebate99 app is available for download on the Download us. The app is available for Android devices (APK file) and iOS. Make sure you only download from the official rebate99 link to avoid counterfeit or malicious apps.

The rebate99 Android app is distributed as an APK file outside the Google Play Store due to platform policy. To install it, you need to allow installation from unknown sources in your Android settings (Settings > Security > Unknown Sources or Install Unknown Apps). This is standard procedure for trusted betting apps. The rebate99 app is safe and free from malicious software.

Yes, the rebate99 app offers the same full functionality as the website — including all games, deposits, withdrawals, rebate checks, and account settings. In fact, the app offers several added advantages such as biometric authentication (fingerprint/face), push notifications for offers and wins, and an interface optimised for mobile screens.
Still Need Help?

Rebate99 Customer Support Channels

Can't find the answer you're looking for? Contact the rebate99 support team through any of these channels

Live Chat — Fastest Response

Rebate99's primary support channel with an average response time of under 2 minutes. Available 24 hours a day, 7 days a week including public holidays. Log in to your account to access priority Live Chat as a registered member.

Login to Live Chat
Support Email

For enquiries requiring documentation or detailed written support, contact the rebate99 support team via email at [email protected]. Typical response time is within 2–4 hours during office hours.

[email protected]
Support via the rebate99 App

Download the rebate99 app and access customer support directly within the app. The app also features a Help section with illustrated guides on the most frequently asked topics by Malaysia members.

Download App
Complete Guide on This Page

The rebate99 FAQ page is updated regularly with the latest questions asked by members. Use the categories on the left to navigate more quickly to the topic you need.

View All Categories
Responsible Gaming Support

Rebate99's dedicated responsible gaming team is available for members who need help managing their wagering habits. Our approach is non-judgmental and fully confidential.

Learn More
Terms, Conditions & Privacy Policy

For questions related to platform policies, bonus restrictions, or how rebate99 handles your personal data, refer to our official documents written in plain, easy-to-understand language.

Read Terms & Conditions
About rebate99 FAQ

Why We Built This Comprehensive FAQ Page

From engaging with hundreds of thousands of Malaysian members, rebate99 knows that many users ask the same questions repeatedly — how rebates work, how long withdrawals take, what to do when a password is forgotten, and much more. Rather than leaving every member waiting for a customer support response for something that can be answered right now, we chose to bring all this information together in one place accessible 24 hours a day.

This rebate99 FAQ page is more than just a formal list of questions and answers. It is written with an understanding of how Malaysian members actually think and use a betting platform — the language used reflects real-world usage, not a literal translation that feels out of place. Every answer is written to provide full clarity, not to deflect or give half-answers.

We have divided the FAQ into 8 main categories — Account & Registration, Deposits & Payments, Fund Withdrawals, Rebates & Bonuses, Games & Betting, Account Security, VIP Program, and Mobile App — so you can go straight to the relevant section without having to read all questions from top to bottom.

This page is updated regularly whenever platform policies change or when new questions start being asked frequently by members. If you have a question not answered here, do not hesitate to reach out to the rebate99 customer support team, available to assist at all times.

Helpful tip: Use your browser's search function (Ctrl+F on Windows, Cmd+F on Mac) to search for specific keywords on this FAQ page — the fastest way to find the answer you are looking for.

Ready to Play?

Your Questions Are Answered — Now It's Time to Act

Register a free rebate99 account in under 3 minutes and start enjoying daily rebates, a welcome bonus, and access to over 1,000 premium games in Malaysia.

Register a Free Account Login

18+ only  ·  Bet responsibly  ·  Terms & Conditions  &  Responsible Gaming

Bahasa Melayu